arionplay app
Privacy Policy

1 Introduction

arionplay app is committed to handling your personal information responsibly. This Privacy Policy describes how we collect, use, store, and share data when you register and use the platform. It applies to all players who access arionplay app from the Philippines, whether through the website or the mobile app.

We process your personal data only for the purposes described in this policy. By creating an account, you consent to the collection and use of your information in accordance with these terms. If you do not agree with any part of this policy, please do not use the platform.

This policy may be updated from time to time. Changes will be published here, and continued use of arionplay app after an update constitutes your acceptance of the revised policy.

2 Information We Collect

When you register and use arionplay app, we collect several types of information. These fall into two main categories: information you provide directly, and information collected automatically through your use of the platform.

Information you provide:

• Full name, date of birth, and contact details including mobile number and email address
• Government-issued ID documents submitted during KYC verification
• Financial account details used for deposits and withdrawals (e.g. bank account or e-wallet information)
• Communication records when you contact customer support
• Any preferences or settings you configure within your account

Information collected automatically:

• Device information including device type, operating system, and browser
• IP address and approximate location data
• Session activity including pages visited, games played, bets placed, and time spent on the platform
• Technical logs used to diagnose errors or investigate security incidents
• Cookies and similar tracking technologies (see Section 7)

3 How We Use Your Information

arionplay app uses the information collected for the following purposes:

• To create and manage your player account
• To verify your identity through KYC before processing withdrawals
• To process PHP deposits and withdrawals via your linked payment method
• To provide customer support and respond to your enquiries
• To detect and prevent fraud, money laundering, and prohibited conduct
• To send you account-related notifications such as transaction confirmations and OTP codes
• To improve the platform based on usage patterns and player feedback
• To send promotional communications where you have opted in (you can opt out at any time)
• To comply with applicable laws and regulations in the Philippines

We do not sell your personal data to third parties. We do not use your data to make automated decisions that produce significant legal effects on you without human oversight.

4 Sharing Your Information

arionplay app only shares your personal data with third parties where it is strictly necessary for delivering our services, or where required by law. Categories of recipients include:

• Payment processors: To facilitate PHP deposits and withdrawals through Philippine banking channels, GCash, and Maya. These providers receive only the minimum data needed to process the transaction.
• Game software providers: Technical session data may be shared with game providers to enable gameplay and resolve disputes.
• Identity verification services: Your KYC documents may be processed by a third-party verification provider operating under strict confidentiality obligations.
• Law enforcement and regulatory authorities: We will disclose information when legally required to do so, including in response to valid legal process or to prevent fraud and illegal activity.

All third parties that receive your data are required to handle it securely and only for the specified purpose. They may not use your data for their own marketing or commercial purposes.

5 Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by applicable law or for legitimate business purposes such as resolving disputes and preventing fraud.

KYC documents and transaction records are retained for a minimum period as required under Philippine anti-money laundering regulations. After the applicable retention period, data is deleted or anonymised securely.

If you close your account, we will retain the minimum data necessary to comply with legal obligations and to handle any outstanding disputes. You may contact support to enquire about the status of your data following account closure.

6 How We Protect Your Data

arionplay app implements technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• SSL (Secure Socket Layer) encryption for all data transmitted between your device and our servers
• OTP (one-time password) verification for account login and sensitive actions such as withdrawal requests
• Access controls limiting which staff members can view player data, based on job function
• Regular security assessments of platform infrastructure and third-party integrations
• Monitoring systems to detect and respond to unusual account activity or potential breaches

While we take these measures seriously, no system is completely immune to security threats. If you suspect your account has been compromised, please contact support immediately and change your password.

7 Cookies and Tracking Technologies

arionplay app uses cookies and similar technologies to provide a functioning, personalised, and secure platform experience. Cookies are small data files stored on your device when you visit the platform.

We use the following types of cookies:

You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies will affect your ability to use the platform.

8 Your Rights Over Your Data

As a player registered with arionplay app, you have rights over your personal data. You may:

• Access your data: Request a copy of the personal information we hold about you
• Correct inaccurate data: Ask us to update information that is incorrect or incomplete
• Request deletion: Ask us to delete your data, subject to legal retention requirements
• Withdraw marketing consent: Opt out of promotional communications at any time through your account settings or by contacting support
• Raise a concern: If you believe your data has been mishandled, contact our support team

To exercise any of these rights, reach out to our support team at [email protected]. We will respond to verified requests within a reasonable time frame.

9 Minors and Age Restrictions

arionplay app is strictly for individuals aged 21 and above. We do not knowingly collect personal data from anyone under the age of 21. If we become aware that a minor has created an account, that account will be closed immediately and any funds will be handled in accordance with our Terms & Conditions.

If you believe a minor has registered on the platform, please contact support so the matter can be investigated promptly.

10 Contact Us About Privacy

If you have questions about this Privacy Policy or how your data is handled on arionplay app, please contact our support team. We are available 24/7 and will address privacy-related enquiries as a priority.

Support contact: [email protected]

You can also visit our FAQ page for answers to common questions about your account and platform policies.